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Close the Experience Gap in eCommerce

Offer personal product chats and video consultations between shoppers and experts directly on your website for more sales & lasting relationships

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Close the experience gap in eCommerce with the help of AMAZD. In retail the accessibility is simply limited and nowadays eCommerce is self-service only. AMAZD closes this gap and enhances the online experienceClose the experience gap in eCommerce with the help of AMAZD. In retail the accessibility is simply limited and nowadays eCommerce is self-service only. AMAZD closes this gap and enhances the online experience

AMAZD is for everyone

Trigger points

Individual trigger points to start the conversation

Shoppers can seamlessly start a conversation with your experts via different, modular trigger points
Different trigger points both online and offline allow the customer to start a conversation. These trigger points can be found in the web widget, text CTAs, pop-ups and offline QR codes embedded in promotional campaigns. Converse with your customers and prospects to bring them into the sales cycle. Then accelerate relationships and sales with timely, relevant messaging across online and offline channels and personalize all communications.
Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join. Arranging online consultations has never been this easy!
Conversations on steroids

1:1 conversations & scheduled appointments

The widget opens directly on your website and allows to have a chat or (video-) call - instantly or scheduled.

Share files, videos, pictures, and GIFs for an engaging and personal conversation.
Long-term relationships

Standing communication feed for personal clienteling

Open & personal conversation channel with your customers allows after sales support, outbound marketing, future shopping opportunities, and customer loyalty.

You can push personal and unrestricted outbound messages via the web widget + eMail. And push notifications to the AMAZD mobile App for even higher opening and engagement rates.
Your clients and prospects are one of your most valuable business assets. Make the most out of those relationships by multiplying the number of customer touches, so that you can effectively manage those interactions. AMAZD offers endless clienteling and upselling opportunities, as the communication feed extends the customer's purchase. Send follow-up questions, schedule check-in appointments, and enjoy many more oppportunities for meaningful relationships with your customers.
AMAZD is integrated into the most common eCommerce platforms, namely shopify, magento, shopware, woocommerce, spryker and zendesk. With AMAZD’s technology, you can show customers products as they decide what to buy, trigger orders as they decide what to purchase and even request customer feedback as they decide how to rate their experience.
Transactions

eCommerce integrations

AMAZD enables you to guide your customers live through your eCommerce platform and even trigger orders during 1:1 conversations. AMAZD fits perfectly into the eCommerce world of today as a strategic element for true customer experience.
Easy integration & onboarding ‚úĒ
Onboarding with AMAZD is super simple. You are set-up within minutes.

We're committed to revolutionizing eCommerce with you at AMAZD. We help you realize the peak performance of your customer interactions by integrating into the most common and up-to-date shop systems.
Magento is a PHP-based open-source e-commerce platform. It also makes use of other PHP frameworks like Laminas and Symfony. The Open Software License v3.0 governs the distribution of Magento source code.Shopify Inc., based in Ottawa, Ontario, is a multinational e-commerce firm founded in Canada. Its unique e-commerce platform for online retailers and retail point-of-sale systems is also called that.Shopware is an open-source platform from Germany that focuses on improving customer experience.Spryker is a B2B commerce platform that is modular. Receive and process orders, as well as meet client demand, from any device and at any touchpoint.WooCommerce is the online store for WordPress and one of the most popular WordPress plugins.System for seamless customer service across all channels that grows with your business. Create the best customer experiences with Zendesk.
What our customers say

‚ÄúProviding best-in-class service to our customers is key to our brand. We have decided to use AMAZD to provide our online customers the same excellent service as in our stores and it has been the best choice.‚ÄĚ

Carina M.
Customer Relationship Manager

Sales with AMAZD show

40%
higher order values
46%
conversion rates
Why shoppers will love it
- Find products faster & get inspiration
- Make the right decisions
- Stay connected with people that you trust
Why you will love it
- Differentiate from competition
- Sell more, more often & decrease returns
- Build loyalty & engagement on your website

AMAZD is for any customer-centric business

Just contact us and we find the best solution that answers your needs.
BOOK A DEMO
What the press says
Deutsche Startups and AMAZD
Project A Ventures and AMAZD
Bain & Company and AMAZD
Munich Startup and AMAZD
Internet world business and AMAZD
Ecxciting Commerce and AMAZD