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Liquid Life provides outstanding bike advice & after sales services

Situation

Liquid life is selling a broad range of bikes, equipment and components worth up to €15,000. The retailer sells via its own Magento shop and own retail stores in Germany. Customers are urging 1:1 advice when looking for the “right” mountain, racing or city bike.

Challenge

The bike market is highly competitive with many online retailers. Providing distinguishing services online is essential to convert existing website traffic and build customer loyalty.

Liquid Life was looking for a personal and engaging way:

  • to interact with customers online
  • to build trust and realise up- & cross-selling opportunities,
  • to increase order values and repeat purchases

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

With AMAZD, Liquid Life’s sales teams now drive meaningful online sales conversations:

  • to build personal baskets,
  • react to price requests and
  • steer customers to purchase

AMAZD integrates deeply with Liquid Life’s Magento eCommerce system

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

Liquid Life’s customers receive a highly curated online shopping experience. Every interaction is now an opportunity to sell.

AMAZD helps to

  • drive sales with a 151% average order value uplift
  • create great customer satisfaction scores given the value of the in-person interaction

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.
We are selling bikes worth between €500 and €15,000. Hence customers want to be well advised to choose the right product for them. AMAZD is vital for us to delivery this service.

Online Sales Manager @Liquid Life

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