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Care of people in need is personal and AMAZD facilitates access

Challenge

Elderly care is a deeply personal matter that requires a level of support and understanding that is often difficult to find. It is a journey that requires a great deal of patience and understanding, and it can be especially challenging to navigate online. That is where our client comes in. They recognized the need for a more personal touch in the world of elderly care, and they have developed a platform that helps customers find the right level of support and assistance they need. Whether it is through finding the right care facility or simply offering a listening ear, our client is dedicated to helping their customers every step of the way.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Solution

Effective communication is crucial to the success of elderly care, and AMAZD offers a range of tools to facilitate this. Our platform includes features such as video calling, messaging, and file sharing to help Heldyn and elderly individuals and their relatives get and stay connected. In addition to these resources, AMAZD also helps individuals search for and connect with caretakers who are best suited to their needs and preferences. By prioritizing clear and effective communication, Heldyn is able to support individuals as they navigate the process of finding and receiving the care they require.

Guided shopping via online advice on your website.

Bring the in-store experience online. Just like in a physical store, consult one-on-one.

Within the web widget, the customer can enjoy engaging conversations both in chat and via call. Different chat functions enable the exchange of messages, files, videos, pictures, and GIFs. Also, the customer can schedule a call with an expert at their own convenience. An overview of the expert's availabilities allows for seamless scheduling. Shortly before the call both parties can join.

Results

Heldyn has adapted their consultation services for the online environment, providing a full range of support and expertise to guide customers through every step of the decision process. By leveraging AMAZD as an all-in-one tool for consultation and communication, our client is able to enhance the quality of their discussions and improve the overall customer experience. This allows them to stay connected with their clients and provide the personalized support and assistance that is so essential in the world of elderly care.

Find the right use cases for your business

Learn more about our use cases and how you can create unique buying journeys that convert. Sell more and more often with the AMAZD guided sales suite.